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Orbital Freight

orbital-freight.io·Angel Jose <angel@orbital-freight.io>·APAC·Created 2024-06-22
Scale · $499/moLive
Conversations · MTD
18,722
+8.1%94% of 20,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
2m 54s
across human agents
CSAT
87
last 30 days
MRR
$499
Past due 6 days
OverviewAgents · 12Transactions · 35Widget & APIBillingNotes

Transactions for Orbital Freight

35 events
  • 2h ago11:38
    message
    Agent reply
    ●Web· Mary ✦
    delivered
  • 2h ago11:16
    message
    Agent reply
    WWhatsApp· Noor
    delivered
  • 3h ago10:58
    message
    Customer reply
    ●Web· Saoirse
    delivered
  • 3h ago10:43
    message
    Customer reply
    MMessenger· Iris
    delivered
  • 3h ago10:29
    conversation
    Payment failed retry
    ●Web· Iris· 18m· 21 msgs· CSAT 92
    resolved
  • 3h ago10:13
    conversation
    How do I change my email?
    EEmail· Anya· 13m· 22 msgs
    resolved
  • 4h ago09:39
    conversation
    How do I change my email?
    MMessenger· Ravi· 17m· 3 msgs· CSAT 84
    open
  • 4h ago09:14
    conversation
    Subscription cancellation
    EEmail· Anya· 3m· 5 msgs· CSAT 100
    open
  • 4h ago09:00
    conversation
    Address update needed
    WWhatsApp· Iris· 4m· 20 msgs· CSAT 88
    resolved
  • 5h ago08:49
    conversation
    Discount code not working
    WWhatsApp· Zola· 9m· 11 msgs· CSAT 97
    resolved
  • 5h ago08:49
    provisioning
    Widget snippet generated
    ⚙Ops· Noor
    completed
  • 5h ago08:20
    conversation
    Account locked — password reset
    ●Web· Marcus· 5m· 9 msgs· CSAT 82
    resolved
  • 5h ago08:12
    api
    GET /v1/widget/config
    {}API· Mary· 223ms
    200 OK
  • 5h ago08:12
    conversation
    Address update needed
    EEmail· Anya· 2m· 20 msgs· CSAT 80
    resolved
  • 5h ago08:02
    conversation
    Damaged item received
    MMessenger· Mary· 16m· 12 msgs· CSAT 81
    resolved
  • 5h ago08:01
    api
    POST /v1/agents/handoff
    {}API· Ravi· 87ms
    200 OK
  • 6h ago07:53
    message
    AI suggested reply
    MMessenger· Mary ✦
    delivered
  • 6h ago07:45
    conversation
    Partner integration question
    ●Web· Ravi· 18m· 16 msgs
    resolved
  • 6h ago07:40
    message
    Auto-translation
    WWhatsApp· Ravi
    delivered
  • 6h ago07:34
    conversation
    Need shipping label
    ●Web· Iris· 16m· 17 msgs· CSAT 83
    escalated
  • 6h ago07:29
    conversation
    Order #ORD-48291 not delivered
    ●Web· Noor· 16m· 13 msgs· CSAT 100
    resolved
  • 6h ago07:19
    message
    Agent reply
    EEmail· Mary ✦
    delivered
  • 7h ago06:53
    conversation
    Pickup window reschedule
    MMessenger· Ravi· 14m· 16 msgs· CSAT 98
    resolved
  • 7h ago06:16
    conversation
    Account locked — password reset
    EEmail· Mary ✦· 2m· 8 msgs· CSAT 94
    escalated
  • 7h ago06:12
    conversation
    Pickup window reschedule
    EEmail· Saoirse· 9m· 18 msgs· CSAT 80
    resolved
  • 8h ago05:53
    api
    GET /v1/widget/config
    {}API· Mary· 203ms
    200 OK
  • 8h ago05:18
    conversation
    How do I change my email?
    ●Web· Ravi· 12m· 7 msgs· CSAT 93
    open
  • 8h ago05:17
    conversation
    Account locked — password reset
    ●Web· Marcus· 7m· 9 msgs· CSAT 86
    resolved
  • 8h ago05:16
    conversation
    Refund request for invoice #1042
    EEmail· Saoirse· 4m· 3 msgs· CSAT 93
    resolved
  • 8h ago05:08
    conversation
    Order #ORD-48291 not delivered
    WWhatsApp· Ravi· 18m· 19 msgs· CSAT 91
    open
  • 9h ago04:45
    api
    GET /v1/contacts
    {}API· Iris· 147ms
    200 OK
  • 9h ago04:11
    conversation
    Need shipping label
    WWhatsApp· Esme· 11m· 13 msgs· CSAT 95
    resolved
  • 10h ago03:42
    conversation
    Discount code not working
    EEmail· Mary· 7m· 8 msgs· CSAT 100
    resolved
  • 11h ago02:25
    api
    GET /v1/contacts
    {}API· Iris· 167ms
    200 OK
  • 11h ago02:04
    message
    Customer reply
    EEmail· Liam
    delivered