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L&

Lumina & Co

luminaco.studio·Weigi Lin <weigi@luminaco.studio>·EU·Created 2025-03-18
Growth · $199/moLive
Conversations · MTD
2,410
+8.1%48% of 5,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
3m 42s
across human agents
CSAT
88
last 30 days
MRR
$199
Current
OverviewAgents · 3Transactions · 48Widget & APIBillingNotes

Agents under Lumina & Co

3 total
✦
Mary AI
AI Agent
online
WWhatsAppMMessengerEEmail+1
Today144
CSAT89
AV
Anya Volkov
Support Lead
online
WWhatsApp●Web
Today9
CSAT78
SO
Saoirse O'Hara
Support Lead
online
EEmail
Today25
CSAT96

Recent activity

View all →
  • 1h ago12:46
    conversation
    Partner integration question
    EEmail· Mary ✦· 3m· 15 msgs
    resolved
  • 1h ago12:05
    conversation
    Address update needed
    MMessenger· Anya· 7m· 9 msgs
    resolved
  • 2h ago11:58
    conversation
    Pickup window reschedule
    ●Web· Mary ✦· 14m· 16 msgs· CSAT 99
    open
  • 2h ago11:47
    conversation
    Need shipping label
    MMessenger· Mary ✦· 15m· 21 msgs· CSAT 89
    open
  • 2h ago11:33
    conversation
    Returns policy clarification
    MMessenger· Saoirse· 2m· 19 msgs· CSAT 96
    resolved
  • 2h ago11:27
    conversation
    Discount code not working
    EEmail· Anya· 7m· 5 msgs· CSAT 100
    resolved
  • 2h ago11:01
    conversation
    Pickup window reschedule
    WWhatsApp· Anya· 11m· 5 msgs· CSAT 90
    escalated
  • 3h ago10:55
    message
    AI suggested reply
    EEmail· Mary ✦
    delivered
  • 3h ago10:10
    message
    Customer reply
    MMessenger· Saoirse
    delivered
  • 4h ago09:33
    api
    GET /v1/conversations
    {}API· Mary ✦· 238ms
    200 OK
  • 4h ago09:33
    message
    AI suggested reply
    WWhatsApp· Anya
    delivered
  • 4h ago09:16
    message
    Customer reply
    MMessenger· Anya
    delivered
  • 4h ago09:12
    provisioning
    Knowledge base re-indexed
    ⚙Ops· Mary ✦
    completed
  • 4h ago09:11
    conversation
    Address update needed
    WWhatsApp· Mary ✦· 15m· 17 msgs· CSAT 89
    resolved
  • 4h ago09:08
    conversation
    Returns policy clarification
    EEmail· Anya· 16m· 5 msgs· CSAT 88
    resolved
  • 5h ago08:54
    conversation
    How do I change my email?
    WWhatsApp· Anya· 18m· 6 msgs· CSAT 83
    escalated
  • 5h ago08:54
    conversation
    Partner integration question
    WWhatsApp· Saoirse· 3m· 15 msgs· CSAT 83
    resolved
  • 5h ago08:47
    message
    Auto-translation
    MMessenger· Anya
    delivered

Provisioning

  • Login provisioned
    weigi@luminaco.studio
  • API key issued
    usap_live_sk_9Jb4n…
  • Widget deployed
    Detected on luminaco.studio
  • Agents invited
    2 of ≥2 minimum
  • Knowledge base indexed
    1,240 articles · fresh

Notes

Boutique design studio. AI agent handles 71% deflection.