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AL

Acme Logistics

acme-logistics.com·Mikez Garcia <ops@acme-logistics.com>·NA·Created 2024-09-12
Scale · $499/moLive
Conversations · MTD
12,480
+8.1%62% of 20,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
2m 33s
across human agents
CSAT
90
last 30 days
MRR
$499
Current
OverviewAgents · 8Transactions · 51Widget & APIBillingNotes

Agents under Acme Logistics

8 total
✦
Mary AI
AI Agent
online
WWhatsAppMMessengerEEmail+1
Today109
CSAT92
PM
Priya Mehta
Support Lead
online
WWhatsAppEEmail●Web+1
Today28
CSAT90
MB
Marcus Bell
Support Lead
away
WWhatsAppEEmail●Web
Today27
CSAT95
TM
Thylane Moreau
Agent
offline
EEmail●Web
Today22
CSAT81
DA
Diego Alvarez
Agent
online
WWhatsAppEEmail●Web
Today35
CSAT95
TL
Theo Lindgren
Agent
online
●WebMMessenger
Today22
CSAT82
BP
Beatrice Park
Agent
away
●WebMMessenger
Today41
CSAT86
SO
Saoirse O'Hara
Support Lead
away
WWhatsAppEEmail●Web
Today17
CSAT95

Recent activity

View all →
  • 1h ago12:21
    billing
    Card updated
    $Billing· Priya· $956
    paid
  • 1h ago12:19
    message
    AI suggested reply
    ●Web· Saoirse
    delivered
  • 1h ago12:18
    conversation
    Damaged item received
    ●Web· Saoirse· 10m· 5 msgs· CSAT 96
    resolved
  • 2h ago11:58
    api
    GET /v1/contacts
    {}API· Theo· 187ms
    200 OK
  • 2h ago11:52
    message
    Auto-translation
    ●Web· Theo
    delivered
  • 2h ago11:52
    conversation
    Partner integration question
    WWhatsApp· Theo· 14m· 3 msgs· CSAT 82
    open
  • 2h ago11:47
    conversation
    Need shipping label
    MMessenger· Priya· 18m· 17 msgs
    escalated
  • 2h ago11:47
    message
    Customer reply
    ●Web· Saoirse
    delivered
  • 2h ago11:44
    message
    Customer reply
    EEmail· Beatrice
    delivered
  • 2h ago11:36
    conversation
    Damaged item received
    MMessenger· Diego· 6m· 12 msgs· CSAT 83
    resolved
  • 2h ago11:10
    conversation
    Refund request for invoice #1042
    MMessenger· Priya· 9m· 4 msgs· CSAT 94
    resolved
  • 3h ago10:25
    message
    Auto-translation
    WWhatsApp· Priya
    delivered
  • 3h ago10:17
    billing
    Invoice paid
    $Billing· Mary ✦· $942
    paid
  • 4h ago10:00
    conversation
    Returns policy clarification
    MMessenger· Mary ✦· 18m· 17 msgs· CSAT 96
    escalated
  • 4h ago09:53
    conversation
    Bulk order quote
    EEmail· Priya· 6m· 11 msgs· CSAT 93
    resolved
  • 4h ago09:37
    conversation
    Order #ORD-48291 not delivered
    WWhatsApp· Beatrice· 17m· 3 msgs· CSAT 83
    resolved
  • 4h ago09:34
    message
    Auto-translation
    ●Web· Diego
    delivered
  • 4h ago09:23
    message
    Agent reply
    ●Web· Diego
    delivered

Provisioning

  • Login provisioned
    ops@acme-logistics.com
  • API key issued
    usap_live_sk_8Jx2n…
  • Widget deployed
    Detected on acme-logistics.com
  • Agents invited
    7 of ≥2 minimum
  • Knowledge base indexed
    1,240 articles · fresh

Notes

Migrated from Zendesk. Heavy WhatsApp volume on weekends.