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Northwind Outfitters

northwind.gear·Iris Nakamura <crew@northwind.gear>·NA·Created 2026-04-08
Starter · $49/moOnboarding
Conversations · MTD
412
+8.1%41% of 1,000 cap
AI deflection
—
resolved without human
Avg. response
2m 19s
across human agents
CSAT
86
last 30 days
MRR
$49
Current
OverviewAgents · 2Transactions · 56Widget & APIBillingNotes

Agents under Northwind Outfitters

2 total
ZM
Zola Mbeki
Support Lead
away
WWhatsApp●Web
Today11
CSAT89
SO
Saoirse O'Hara
Support Lead
online
WWhatsAppEEmail●Web
Today40
CSAT83

Recent activity

View all →
  • 36m ago13:23
    message
    Agent reply
    WWhatsApp· Zola
    delivered
  • 1h ago12:13
    conversation
    Order #ORD-48291 not delivered
    EEmail· Zola· 18m· 18 msgs· CSAT 86
    resolved
  • 1h ago12:04
    conversation
    Returns policy clarification
    WWhatsApp· Zola· 10m· 4 msgs· CSAT 80
    resolved
  • 2h ago11:39
    provisioning
    Knowledge base re-indexed
    ⚙Ops· Zola
    completed
  • 2h ago11:30
    api
    GET /v1/contacts
    {}API· Saoirse· 359ms
    200 OK
  • 2h ago11:26
    conversation
    Booking change for Friday
    ●Web· Zola· 6m· 9 msgs
    resolved
  • 2h ago11:20
    message
    Customer reply
    ●Web· Zola
    delivered
  • 2h ago11:12
    message
    Customer reply
    MMessenger· Saoirse
    delivered
  • 2h ago11:07
    message
    AI suggested reply
    ●Web· Zola
    delivered
  • 2h ago11:06
    conversation
    Partner integration question
    MMessenger· Saoirse· 7m· 19 msgs
    resolved
  • 3h ago10:48
    conversation
    Payment failed retry
    WWhatsApp· Saoirse· 8m· 21 msgs
    resolved
  • 3h ago10:46
    message
    Agent reply
    MMessenger· Saoirse
    delivered
  • 3h ago10:40
    conversation
    Order #ORD-48291 not delivered
    EEmail· Saoirse· 16m· 17 msgs· CSAT 80
    resolved
  • 3h ago10:39
    conversation
    Refund request for invoice #1042
    EEmail· Saoirse· 3m· 7 msgs· CSAT 88
    resolved
  • 3h ago10:36
    conversation
    Booking change for Friday
    ●Web· Zola· 16m· 20 msgs· CSAT 82
    open
  • 3h ago10:27
    message
    AI suggested reply
    WWhatsApp· Saoirse
    delivered
  • 3h ago10:18
    conversation
    Refund request for invoice #1042
    MMessenger· Saoirse· 7m· 12 msgs· CSAT 80
    resolved
  • 3h ago10:09
    billing
    Plan upgraded
    $Billing· Saoirse· $728
    paid

Provisioning

  • Login provisioned
    crew@northwind.gear
  • API key issued
    usap_live_sk_4Hk2p…
  • Widget deployed
    Detected on northwind.gear
  • Agents invited
    2 of ≥2 minimum
  • Knowledge base indexed
    60% complete

Notes

Outdoor gear retailer. Day 18 of onboarding. Knowledge base 60% loaded.