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Orbital Freight

orbital-freight.io·Angel Jose <angel@orbital-freight.io>·APAC·Created 2024-06-22
Scale · $499/moLive
Conversations · MTD
18,722
+8.1%94% of 20,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
2m 54s
across human agents
CSAT
87
last 30 days
MRR
$499
Past due 6 days
OverviewAgents · 12Transactions · 35Widget & APIBillingNotes

Agents under Orbital Freight

12 total
✦
Mary AI
AI Agent
online
WWhatsAppMMessengerEEmail+1
Today63
CSAT93
IN
Iris Nakamura
Support Lead
offline
WWhatsAppEEmail●Web
Today25
CSAT79
DA
Diego Alvarez
Support Lead
away
WWhatsAppEEmail●Web
Today13
CSAT85
MB
Marcus Bell
Agent
online
EEmail
Today23
CSAT91
SO
Saoirse O'Hara
Support Lead
online
WWhatsAppEEmail●Web+1
Today10
CSAT78
AV
Anya Volkov
Agent
offline
●WebMMessenger
Today22
CSAT87
NH
Noor Hassan
Agent
offline
WWhatsAppEEmail●Web+1
Today22
CSAT95
ZM
Zola Mbeki
Tier 1
away
WWhatsApp●Web
Today10
CSAT85
RK
Ravi Kapoor
Agent
online
WWhatsAppEEmail●Web+1
Today33
CSAT96
MC
Mary Chen
Tier 1
online
EEmail●Web
Today26
CSAT87
EV
Esme Vidal
Support Lead
offline
●WebMMessenger
Today21
CSAT85
LW
Liam Walsh
Senior Agent
online
WWhatsApp●Web
Today16
CSAT78

Recent activity

View all →
  • 2h ago11:38
    message
    Agent reply
    ●Web· Mary ✦
    delivered
  • 2h ago11:16
    message
    Agent reply
    WWhatsApp· Noor
    delivered
  • 3h ago10:58
    message
    Customer reply
    ●Web· Saoirse
    delivered
  • 3h ago10:43
    message
    Customer reply
    MMessenger· Iris
    delivered
  • 3h ago10:29
    conversation
    Payment failed retry
    ●Web· Iris· 18m· 21 msgs· CSAT 92
    resolved
  • 3h ago10:13
    conversation
    How do I change my email?
    EEmail· Anya· 13m· 22 msgs
    resolved
  • 4h ago09:39
    conversation
    How do I change my email?
    MMessenger· Ravi· 17m· 3 msgs· CSAT 84
    open
  • 4h ago09:14
    conversation
    Subscription cancellation
    EEmail· Anya· 3m· 5 msgs· CSAT 100
    open
  • 4h ago09:00
    conversation
    Address update needed
    WWhatsApp· Iris· 4m· 20 msgs· CSAT 88
    resolved
  • 5h ago08:49
    conversation
    Discount code not working
    WWhatsApp· Zola· 9m· 11 msgs· CSAT 97
    resolved
  • 5h ago08:49
    provisioning
    Widget snippet generated
    ⚙Ops· Noor
    completed
  • 5h ago08:20
    conversation
    Account locked — password reset
    ●Web· Marcus· 5m· 9 msgs· CSAT 82
    resolved
  • 5h ago08:12
    api
    GET /v1/widget/config
    {}API· Mary· 223ms
    200 OK
  • 5h ago08:12
    conversation
    Address update needed
    EEmail· Anya· 2m· 20 msgs· CSAT 80
    resolved
  • 5h ago08:02
    conversation
    Damaged item received
    MMessenger· Mary· 16m· 12 msgs· CSAT 81
    resolved
  • 5h ago08:01
    api
    POST /v1/agents/handoff
    {}API· Ravi· 87ms
    200 OK
  • 6h ago07:53
    message
    AI suggested reply
    MMessenger· Mary ✦
    delivered
  • 6h ago07:45
    conversation
    Partner integration question
    ●Web· Ravi· 18m· 16 msgs
    resolved

Provisioning

  • Login provisioned
    angel@orbital-freight.io
  • API key issued
    usap_live_sk_5Hd9n…
  • Widget deployed
    Detected on orbital-freight.io
  • Agents invited
    11 of ≥2 minimum
  • Knowledge base indexed
    1,240 articles · fresh

Notes

Invoice #2026-04-118 past due 6 days. Finance pinged.