← Clients/Hearth & Co
H&

Hearth & Co

hearthandco.shop·Sam Liu <sam@hearthandco.shop>·NA·Created 2025-01-04
Growth · $199/moLive
Conversations · MTD
3,120
+8.1%62% of 5,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
2m 26s
across human agents
CSAT
83
last 30 days
MRR
$199
Current
OverviewAgents · 4Transactions · 50Widget & APIBillingNotes

Agents under Hearth & Co

4 total
✦
Mary AI
AI Agent
online
WWhatsAppMMessengerEEmail+1
Today145
CSAT91
KW
Kenji Watanabe
Support Lead
online
WWhatsApp●Web
Today32
CSAT78
LW
Liam Walsh
Agent
online
WWhatsAppEEmail●Web+1
Today23
CSAT80
TL
Theo Lindgren
Support Lead
online
WWhatsAppEEmail●Web
Today32
CSAT82

Recent activity

View all →
  • 50m ago13:09
    conversation
    Need shipping label
    MMessenger· Mary ✦· 10m· 20 msgs· CSAT 87
    resolved
  • 54m ago13:05
    conversation
    Damaged item received
    MMessenger· Theo· 2m· 3 msgs· CSAT 86
    open
  • 1h ago12:37
    message
    Agent reply
    ●Web· Theo
    delivered
  • 1h ago12:28
    api
    GET /v1/conversations
    {}API· Liam· 87ms
    200 OK
  • 1h ago12:21
    conversation
    Need shipping label
    WWhatsApp· Mary ✦· 16m· 13 msgs· CSAT 84
    resolved
  • 1h ago12:05
    conversation
    Refund request for invoice #1042
    WWhatsApp· Mary ✦· 6m· 12 msgs· CSAT 82
    resolved
  • 2h ago11:53
    conversation
    Discount code not working
    ●Web· Kenji· 16m· 4 msgs· CSAT 96
    resolved
  • 2h ago11:42
    message
    Auto-translation
    WWhatsApp· Kenji
    delivered
  • 2h ago11:28
    billing
    Invoice paid
    $Billing· Theo· $890
    paid
  • 2h ago11:07
    api
    GET /v1/conversations
    {}API· Theo· 257ms
    200 OK
  • 2h ago11:01
    conversation
    Refund request for invoice #1042
    WWhatsApp· Mary ✦· 6m· 22 msgs· CSAT 83
    resolved
  • 3h ago10:56
    conversation
    Pickup window reschedule
    EEmail· Mary ✦· 18m· 3 msgs
    escalated
  • 3h ago10:50
    conversation
    Need shipping label
    WWhatsApp· Kenji· 9m· 13 msgs· CSAT 96
    resolved
  • 3h ago10:46
    conversation
    Bulk order quote
    MMessenger· Mary ✦· 7m· 4 msgs· CSAT 83
    resolved
  • 3h ago10:20
    message
    Agent reply
    WWhatsApp· Liam
    delivered
  • 3h ago10:18
    conversation
    Order #ORD-48291 not delivered
    MMessenger· Liam· 6m· 13 msgs· CSAT 91
    resolved
  • 3h ago10:06
    conversation
    Bulk order quote
    MMessenger· Kenji· 17m· 3 msgs
    open
  • 4h ago09:53
    conversation
    Subscription cancellation
    WWhatsApp· Theo· 15m· 22 msgs· CSAT 80
    resolved

Provisioning

  • Login provisioned
    sam@hearthandco.shop
  • API key issued
    usap_live_sk_2Kf8m…
  • Widget deployed
    Detected on hearthandco.shop
  • Agents invited
    3 of ≥2 minimum
  • Knowledge base indexed
    1,240 articles · fresh

Notes

DTC home goods. Holiday spike expected Nov–Dec.