← Clients/Hearth & Co
H&

Hearth & Co

hearthandco.shop·Sam Liu <sam@hearthandco.shop>·NA·Created 2025-01-04
Growth · $199/moLive
Conversations · MTD
3,120
+8.1%62% of 5,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
2m 26s
across human agents
CSAT
83
last 30 days
MRR
$199
Current
OverviewAgents · 4Transactions · 50Widget & APIBillingNotes

Transactions for Hearth & Co

50 events
  • 50m ago13:09
    conversation
    Need shipping label
    MMessenger· Mary ✦· 10m· 20 msgs· CSAT 87
    resolved
  • 54m ago13:05
    conversation
    Damaged item received
    MMessenger· Theo· 2m· 3 msgs· CSAT 86
    open
  • 1h ago12:37
    message
    Agent reply
    ●Web· Theo
    delivered
  • 1h ago12:28
    api
    GET /v1/conversations
    {}API· Liam· 87ms
    200 OK
  • 1h ago12:21
    conversation
    Need shipping label
    WWhatsApp· Mary ✦· 16m· 13 msgs· CSAT 84
    resolved
  • 1h ago12:05
    conversation
    Refund request for invoice #1042
    WWhatsApp· Mary ✦· 6m· 12 msgs· CSAT 82
    resolved
  • 2h ago11:53
    conversation
    Discount code not working
    ●Web· Kenji· 16m· 4 msgs· CSAT 96
    resolved
  • 2h ago11:42
    message
    Auto-translation
    WWhatsApp· Kenji
    delivered
  • 2h ago11:28
    billing
    Invoice paid
    $Billing· Theo· $890
    paid
  • 2h ago11:07
    api
    GET /v1/conversations
    {}API· Theo· 257ms
    200 OK
  • 2h ago11:01
    conversation
    Refund request for invoice #1042
    WWhatsApp· Mary ✦· 6m· 22 msgs· CSAT 83
    resolved
  • 3h ago10:56
    conversation
    Pickup window reschedule
    EEmail· Mary ✦· 18m· 3 msgs
    escalated
  • 3h ago10:50
    conversation
    Need shipping label
    WWhatsApp· Kenji· 9m· 13 msgs· CSAT 96
    resolved
  • 3h ago10:46
    conversation
    Bulk order quote
    MMessenger· Mary ✦· 7m· 4 msgs· CSAT 83
    resolved
  • 3h ago10:20
    message
    Agent reply
    WWhatsApp· Liam
    delivered
  • 3h ago10:18
    conversation
    Order #ORD-48291 not delivered
    MMessenger· Liam· 6m· 13 msgs· CSAT 91
    resolved
  • 3h ago10:06
    conversation
    Bulk order quote
    MMessenger· Kenji· 17m· 3 msgs
    open
  • 4h ago09:53
    conversation
    Subscription cancellation
    WWhatsApp· Theo· 15m· 22 msgs· CSAT 80
    resolved
  • 4h ago09:46
    conversation
    Returns policy clarification
    ●Web· Theo· 7m· 4 msgs· CSAT 87
    escalated
  • 4h ago09:31
    message
    Agent reply
    MMessenger· Theo
    delivered
  • 4h ago09:26
    conversation
    How do I change my email?
    WWhatsApp· Mary ✦· 6m· 7 msgs· CSAT 86
    escalated
  • 5h ago08:48
    conversation
    Pickup window reschedule
    WWhatsApp· Mary ✦· 11m· 7 msgs· CSAT 90
    resolved
  • 5h ago08:48
    conversation
    How do I change my email?
    ●Web· Kenji· 9m· 22 msgs· CSAT 94
    escalated
  • 5h ago08:37
    conversation
    Discount code not working
    MMessenger· Theo· 4m· 14 msgs· CSAT 99
    resolved
  • 5h ago08:19
    billing
    Invoice paid
    $Billing· Liam· $478
    pending
  • 5h ago08:15
    conversation
    Pickup window reschedule
    MMessenger· Liam· 3m· 5 msgs
    resolved
  • 5h ago08:11
    conversation
    Payment failed retry
    ●Web· Mary ✦· 15m· 5 msgs· CSAT 96
    open
  • 6h ago07:45
    provisioning
    Agent invited
    ⚙Ops· Liam
    completed
  • 6h ago07:38
    conversation
    Pickup window reschedule
    MMessenger· Theo· 11m· 10 msgs
    resolved
  • 6h ago07:28
    conversation
    Discount code not working
    ●Web· Mary ✦· 16m· 20 msgs
    escalated
  • 7h ago06:51
    message
    Customer reply
    EEmail· Liam
    delivered
  • 7h ago06:44
    api
    GET /v1/conversations
    {}API· Theo· 300ms
    200 OK
  • 7h ago06:08
    conversation
    Address update needed
    MMessenger· Kenji· 15m· 18 msgs· CSAT 85
    resolved
  • 8h ago05:38
    message
    Auto-translation
    MMessenger· Kenji
    delivered
  • 8h ago05:30
    conversation
    Pickup window reschedule
    MMessenger· Mary ✦· 15m· 6 msgs· CSAT 85
    resolved
  • 8h ago05:29
    conversation
    Order #ORD-48291 not delivered
    EEmail· Liam· 14m· 17 msgs· CSAT 95
    open
  • 8h ago05:17
    provisioning
    Widget snippet generated
    ⚙Ops· Liam
    completed
  • 8h ago05:17
    provisioning
    Widget snippet generated
    ⚙Ops· Liam
    completed
  • 8h ago05:16
    conversation
    Booking change for Friday
    EEmail· Liam· 16m· 11 msgs· CSAT 88
    resolved
  • 9h ago04:07
    billing
    Plan upgraded
    $Billing· Liam· $1242
    pending
  • 10h ago03:37
    conversation
    Pickup window reschedule
    MMessenger· Kenji· 5m· 18 msgs· CSAT 93
    resolved
  • 10h ago03:35
    conversation
    Damaged item received
    EEmail· Kenji· 7m· 4 msgs
    resolved
  • 10h ago03:05
    conversation
    Need shipping label
    MMessenger· Liam· 6m· 11 msgs· CSAT 89
    resolved
  • 11h ago02:55
    billing
    Usage cap warning
    $Billing· Kenji· $257
    paid
  • 11h ago02:31
    message
    AI suggested reply
    EEmail· Liam
    delivered
  • 12h ago01:34
    conversation
    Address update needed
    WWhatsApp· Theo· 18m· 15 msgs
    escalated
  • 13h ago00:47
    conversation
    Refund request for invoice #1042
    MMessenger· Theo· 7m· 5 msgs· CSAT 85
    resolved
  • 13h ago00:31
    conversation
    Returns policy clarification
    EEmail· Liam· 12m· 7 msgs· CSAT 90
    open
  • 14h ago23:28
    conversation
    Partner integration question
    MMessenger· Mary ✦· 14m· 18 msgs· CSAT 99
    open
  • 15h ago22:51
    message
    Customer reply
    MMessenger· Theo
    delivered