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Northwind Outfitters

northwind.gear·Iris Nakamura <crew@northwind.gear>·NA·Created 2026-04-08
Starter · $49/moOnboarding
Conversations · MTD
412
+8.1%41% of 1,000 cap
AI deflection
—
resolved without human
Avg. response
2m 19s
across human agents
CSAT
86
last 30 days
MRR
$49
Current
OverviewAgents · 2Transactions · 56Widget & APIBillingNotes

Transactions for Northwind Outfitters

56 events
  • 36m ago13:23
    message
    Agent reply
    WWhatsApp· Zola
    delivered
  • 1h ago12:13
    conversation
    Order #ORD-48291 not delivered
    EEmail· Zola· 18m· 18 msgs· CSAT 86
    resolved
  • 1h ago12:04
    conversation
    Returns policy clarification
    WWhatsApp· Zola· 10m· 4 msgs· CSAT 80
    resolved
  • 2h ago11:39
    provisioning
    Knowledge base re-indexed
    ⚙Ops· Zola
    completed
  • 2h ago11:30
    api
    GET /v1/contacts
    {}API· Saoirse· 359ms
    200 OK
  • 2h ago11:26
    conversation
    Booking change for Friday
    ●Web· Zola· 6m· 9 msgs
    resolved
  • 2h ago11:20
    message
    Customer reply
    ●Web· Zola
    delivered
  • 2h ago11:12
    message
    Customer reply
    MMessenger· Saoirse
    delivered
  • 2h ago11:07
    message
    AI suggested reply
    ●Web· Zola
    delivered
  • 2h ago11:06
    conversation
    Partner integration question
    MMessenger· Saoirse· 7m· 19 msgs
    resolved
  • 3h ago10:48
    conversation
    Payment failed retry
    WWhatsApp· Saoirse· 8m· 21 msgs
    resolved
  • 3h ago10:46
    message
    Agent reply
    MMessenger· Saoirse
    delivered
  • 3h ago10:40
    conversation
    Order #ORD-48291 not delivered
    EEmail· Saoirse· 16m· 17 msgs· CSAT 80
    resolved
  • 3h ago10:39
    conversation
    Refund request for invoice #1042
    EEmail· Saoirse· 3m· 7 msgs· CSAT 88
    resolved
  • 3h ago10:36
    conversation
    Booking change for Friday
    ●Web· Zola· 16m· 20 msgs· CSAT 82
    open
  • 3h ago10:27
    message
    AI suggested reply
    WWhatsApp· Saoirse
    delivered
  • 3h ago10:18
    conversation
    Refund request for invoice #1042
    MMessenger· Saoirse· 7m· 12 msgs· CSAT 80
    resolved
  • 3h ago10:09
    billing
    Plan upgraded
    $Billing· Saoirse· $728
    paid
  • 3h ago10:06
    conversation
    Discount code not working
    MMessenger· Zola· 13m· 4 msgs
    open
  • 3h ago10:03
    message
    Customer reply
    MMessenger· Zola
    delivered
  • 4h ago09:53
    conversation
    Address update needed
    ●Web· Zola· 10m· 4 msgs· CSAT 93
    resolved
  • 4h ago09:42
    message
    Customer reply
    ●Web· Saoirse
    delivered
  • 4h ago09:36
    message
    AI suggested reply
    ●Web· Zola
    delivered
  • 4h ago09:33
    conversation
    Partner integration question
    WWhatsApp· Saoirse· 17m· 12 msgs· CSAT 89
    open
  • 4h ago09:15
    api
    POST /v1/agents/handoff
    {}API· Zola· 51ms
    200 OK
  • 4h ago09:11
    billing
    Invoice paid
    $Billing· Zola· $314
    paid
  • 5h ago08:59
    conversation
    How do I change my email?
    EEmail· Zola· 6m· 19 msgs· CSAT 80
    resolved
  • 5h ago08:46
    conversation
    Returns policy clarification
    MMessenger· Zola· 5m· 18 msgs· CSAT 82
    resolved
  • 5h ago08:44
    conversation
    Need shipping label
    WWhatsApp· Saoirse· 5m· 10 msgs· CSAT 92
    resolved
  • 5h ago08:32
    message
    Auto-translation
    MMessenger· Saoirse
    delivered
  • 5h ago08:30
    conversation
    Bulk order quote
    EEmail· Saoirse· 12m· 4 msgs· CSAT 83
    resolved
  • 5h ago08:23
    conversation
    Account locked — password reset
    ●Web· Saoirse· 9m· 13 msgs· CSAT 93
    resolved
  • 5h ago08:18
    api
    GET /v1/widget/config
    {}API· Saoirse· 45ms
    200 OK
  • 5h ago08:07
    api
    GET /v1/conversations
    {}API· Saoirse· 206ms
    200 OK
  • 5h ago08:04
    message
    Customer reply
    WWhatsApp· Saoirse
    delivered
  • 5h ago08:00
    conversation
    Subscription cancellation
    WWhatsApp· Saoirse· 16m· 15 msgs· CSAT 95
    resolved
  • 6h ago07:43
    conversation
    Address update needed
    ●Web· Zola· 18m· 13 msgs
    open
  • 6h ago07:41
    conversation
    Booking change for Friday
    MMessenger· Saoirse· 3m· 15 msgs
    resolved
  • 6h ago07:33
    billing
    Usage cap warning
    $Billing· Zola· $1309
    paid
  • 6h ago07:23
    api
    GET /v1/conversations
    {}API· Zola· 284ms
    200 OK
  • 6h ago07:20
    api
    POST /v1/messages
    {}API· Saoirse· 260ms
    200 OK
  • 6h ago07:17
    conversation
    Address update needed
    EEmail· Saoirse· 16m· 6 msgs· CSAT 92
    resolved
  • 7h ago06:53
    message
    AI suggested reply
    WWhatsApp· Zola
    delivered
  • 7h ago06:52
    api
    GET /v1/contacts
    {}API· Zola· 155ms
    200 OK
  • 7h ago06:51
    message
    AI suggested reply
    ●Web· Saoirse
    delivered
  • 7h ago06:49
    conversation
    Returns policy clarification
    WWhatsApp· Zola· 7m· 22 msgs
    resolved
  • 7h ago06:32
    provisioning
    Agent invited
    ⚙Ops· Saoirse
    completed
  • 7h ago06:09
    conversation
    Booking change for Friday
    EEmail· Zola· 4m· 21 msgs
    open
  • 9h ago04:48
    message
    Agent reply
    ●Web· Zola
    delivered
  • 9h ago04:26
    api
    GET /v1/conversations
    {}API· Saoirse· 130ms
    200 OK
  • 9h ago04:25
    provisioning
    Knowledge base re-indexed
    ⚙Ops· Saoirse
    completed
  • 10h ago03:04
    conversation
    Pickup window reschedule
    WWhatsApp· Saoirse· 5m· 8 msgs· CSAT 90
    open
  • 11h ago02:22
    conversation
    Order #ORD-48291 not delivered
    ●Web· Saoirse· 15m· 14 msgs· CSAT 100
    resolved
  • 11h ago02:22
    conversation
    Account locked — password reset
    ●Web· Saoirse· 3m· 17 msgs· CSAT 91
    resolved
  • 12h ago01:56
    api
    GET /v1/conversations
    {}API· Saoirse· 109ms
    200 OK
  • 12h ago01:46
    billing
    Card updated
    $Billing· Saoirse· $760
    paid