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Acme Logistics

acme-logistics.com·Mikez Garcia <ops@acme-logistics.com>·NA·Created 2024-09-12
Scale · $499/moLive
Conversations · MTD
12,480
+8.1%62% of 20,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
2m 33s
across human agents
CSAT
90
last 30 days
MRR
$499
Current
OverviewAgents · 8Transactions · 51Widget & APIBillingNotes

Transactions for Acme Logistics

51 events
  • 1h ago12:21
    billing
    Card updated
    $Billing· Priya· $956
    paid
  • 1h ago12:19
    message
    AI suggested reply
    ●Web· Saoirse
    delivered
  • 1h ago12:18
    conversation
    Damaged item received
    ●Web· Saoirse· 10m· 5 msgs· CSAT 96
    resolved
  • 2h ago11:58
    api
    GET /v1/contacts
    {}API· Theo· 187ms
    200 OK
  • 2h ago11:52
    message
    Auto-translation
    ●Web· Theo
    delivered
  • 2h ago11:52
    conversation
    Partner integration question
    WWhatsApp· Theo· 14m· 3 msgs· CSAT 82
    open
  • 2h ago11:47
    conversation
    Need shipping label
    MMessenger· Priya· 18m· 17 msgs
    escalated
  • 2h ago11:47
    message
    Customer reply
    ●Web· Saoirse
    delivered
  • 2h ago11:44
    message
    Customer reply
    EEmail· Beatrice
    delivered
  • 2h ago11:36
    conversation
    Damaged item received
    MMessenger· Diego· 6m· 12 msgs· CSAT 83
    resolved
  • 2h ago11:10
    conversation
    Refund request for invoice #1042
    MMessenger· Priya· 9m· 4 msgs· CSAT 94
    resolved
  • 3h ago10:25
    message
    Auto-translation
    WWhatsApp· Priya
    delivered
  • 3h ago10:17
    billing
    Invoice paid
    $Billing· Mary ✦· $942
    paid
  • 4h ago10:00
    conversation
    Returns policy clarification
    MMessenger· Mary ✦· 18m· 17 msgs· CSAT 96
    escalated
  • 4h ago09:53
    conversation
    Bulk order quote
    EEmail· Priya· 6m· 11 msgs· CSAT 93
    resolved
  • 4h ago09:37
    conversation
    Order #ORD-48291 not delivered
    WWhatsApp· Beatrice· 17m· 3 msgs· CSAT 83
    resolved
  • 4h ago09:34
    message
    Auto-translation
    ●Web· Diego
    delivered
  • 4h ago09:23
    message
    Agent reply
    ●Web· Diego
    delivered
  • 5h ago08:49
    conversation
    Bulk order quote
    WWhatsApp· Priya· 17m· 22 msgs· CSAT 80
    resolved
  • 5h ago08:40
    conversation
    Booking change for Friday
    MMessenger· Marcus· 2m· 6 msgs· CSAT 92
    resolved
  • 5h ago08:37
    conversation
    How do I change my email?
    MMessenger· Beatrice· 8m· 19 msgs· CSAT 93
    escalated
  • 5h ago08:35
    message
    AI suggested reply
    ●Web· Diego
    delivered
  • 5h ago08:32
    message
    AI suggested reply
    MMessenger· Mary ✦
    delivered
  • 5h ago08:26
    conversation
    Need shipping label
    EEmail· Theo· 2m· 15 msgs· CSAT 96
    resolved
  • 5h ago08:17
    message
    AI suggested reply
    WWhatsApp· Marcus
    delivered
  • 5h ago08:00
    conversation
    Returns policy clarification
    ●Web· Marcus· 9m· 6 msgs· CSAT 86
    resolved
  • 6h ago07:56
    api
    POST /v1/messages
    {}API· Thylane· 190ms
    200 OK
  • 6h ago07:19
    message
    Auto-translation
    WWhatsApp· Mary ✦
    delivered
  • 6h ago07:12
    conversation
    Payment failed retry
    EEmail· Saoirse· 13m· 6 msgs· CSAT 100
    resolved
  • 7h ago06:59
    conversation
    Address update needed
    WWhatsApp· Saoirse· 4m· 22 msgs· CSAT 87
    escalated
  • 7h ago06:58
    conversation
    Bulk order quote
    ●Web· Saoirse· 10m· 19 msgs· CSAT 99
    escalated
  • 7h ago06:56
    api
    GET /v1/contacts
    {}API· Priya· 304ms
    200 OK
  • 7h ago06:39
    message
    Agent reply
    WWhatsApp· Saoirse
    delivered
  • 7h ago06:34
    message
    AI suggested reply
    MMessenger· Thylane
    delivered
  • 7h ago06:34
    conversation
    Partner integration question
    MMessenger· Thylane· 10m· 20 msgs· CSAT 86
    resolved
  • 7h ago06:32
    provisioning
    API key rotated
    ⚙Ops· Priya
    completed
  • 7h ago06:31
    message
    Agent reply
    WWhatsApp· Saoirse
    delivered
  • 7h ago06:26
    conversation
    Bulk order quote
    MMessenger· Mary ✦· 14m· 11 msgs
    resolved
  • 7h ago06:13
    conversation
    Booking change for Friday
    EEmail· Diego· 4m· 4 msgs· CSAT 82
    resolved
  • 8h ago05:55
    conversation
    Pickup window reschedule
    MMessenger· Saoirse· 6m· 19 msgs· CSAT 92
    resolved
  • 8h ago05:42
    conversation
    Order #ORD-48291 not delivered
    EEmail· Saoirse· 16m· 4 msgs· CSAT 82
    open
  • 8h ago05:37
    message
    Agent reply
    EEmail· Theo
    delivered
  • 8h ago05:32
    conversation
    Partner integration question
    EEmail· Marcus· 4m· 14 msgs
    resolved
  • 8h ago05:26
    conversation
    Discount code not working
    WWhatsApp· Mary ✦· 18m· 9 msgs
    resolved
  • 8h ago05:09
    conversation
    Bulk order quote
    ●Web· Saoirse· 14m· 17 msgs
    open
  • 9h ago04:17
    conversation
    How do I change my email?
    MMessenger· Beatrice· 7m· 16 msgs· CSAT 95
    escalated
  • 10h ago03:57
    conversation
    Returns policy clarification
    WWhatsApp· Mary ✦· 10m· 7 msgs· CSAT 89
    escalated
  • 11h ago02:40
    conversation
    How do I change my email?
    WWhatsApp· Priya· 17m· 9 msgs· CSAT 81
    escalated
  • 11h ago02:29
    conversation
    Payment failed retry
    EEmail· Priya· 12m· 14 msgs
    open
  • 11h ago02:26
    message
    Agent reply
    MMessenger· Thylane
    delivered
  • 12h ago01:35
    message
    AI suggested reply
    WWhatsApp· Mary ✦
    delivered