← Clients/Lumina & Co
L&

Lumina & Co

luminaco.studio·Weigi Lin <weigi@luminaco.studio>·EU·Created 2025-03-18
Growth · $199/moLive
Conversations · MTD
2,410
+8.1%48% of 5,000 cap
AI deflection
71%
+3 ptsresolved without human
Avg. response
3m 42s
across human agents
CSAT
88
last 30 days
MRR
$199
Current
OverviewAgents · 3Transactions · 48Widget & APIBillingNotes

Transactions for Lumina & Co

48 events
  • 1h ago12:46
    conversation
    Partner integration question
    EEmail· Mary ✦· 3m· 15 msgs
    resolved
  • 1h ago12:05
    conversation
    Address update needed
    MMessenger· Anya· 7m· 9 msgs
    resolved
  • 2h ago11:58
    conversation
    Pickup window reschedule
    ●Web· Mary ✦· 14m· 16 msgs· CSAT 99
    open
  • 2h ago11:47
    conversation
    Need shipping label
    MMessenger· Mary ✦· 15m· 21 msgs· CSAT 89
    open
  • 2h ago11:33
    conversation
    Returns policy clarification
    MMessenger· Saoirse· 2m· 19 msgs· CSAT 96
    resolved
  • 2h ago11:27
    conversation
    Discount code not working
    EEmail· Anya· 7m· 5 msgs· CSAT 100
    resolved
  • 2h ago11:01
    conversation
    Pickup window reschedule
    WWhatsApp· Anya· 11m· 5 msgs· CSAT 90
    escalated
  • 3h ago10:55
    message
    AI suggested reply
    EEmail· Mary ✦
    delivered
  • 3h ago10:10
    message
    Customer reply
    MMessenger· Saoirse
    delivered
  • 4h ago09:33
    api
    GET /v1/conversations
    {}API· Mary ✦· 238ms
    200 OK
  • 4h ago09:33
    message
    AI suggested reply
    WWhatsApp· Anya
    delivered
  • 4h ago09:16
    message
    Customer reply
    MMessenger· Anya
    delivered
  • 4h ago09:12
    provisioning
    Knowledge base re-indexed
    ⚙Ops· Mary ✦
    completed
  • 4h ago09:11
    conversation
    Address update needed
    WWhatsApp· Mary ✦· 15m· 17 msgs· CSAT 89
    resolved
  • 4h ago09:08
    conversation
    Returns policy clarification
    EEmail· Anya· 16m· 5 msgs· CSAT 88
    resolved
  • 5h ago08:54
    conversation
    How do I change my email?
    WWhatsApp· Anya· 18m· 6 msgs· CSAT 83
    escalated
  • 5h ago08:54
    conversation
    Partner integration question
    WWhatsApp· Saoirse· 3m· 15 msgs· CSAT 83
    resolved
  • 5h ago08:47
    message
    Auto-translation
    MMessenger· Anya
    delivered
  • 5h ago08:06
    message
    Customer reply
    WWhatsApp· Mary ✦
    delivered
  • 6h ago07:56
    conversation
    How do I change my email?
    MMessenger· Mary ✦· 3m· 22 msgs
    open
  • 6h ago07:54
    conversation
    How do I change my email?
    ●Web· Anya· 12m· 3 msgs· CSAT 82
    escalated
  • 6h ago07:47
    message
    Auto-translation
    EEmail· Saoirse
    delivered
  • 6h ago07:45
    conversation
    Account locked — password reset
    MMessenger· Mary ✦· 3m· 3 msgs· CSAT 96
    open
  • 6h ago07:45
    conversation
    Damaged item received
    MMessenger· Saoirse· 14m· 8 msgs· CSAT 92
    open
  • 6h ago07:43
    message
    Agent reply
    WWhatsApp· Anya
    delivered
  • 6h ago07:35
    conversation
    Damaged item received
    ●Web· Mary ✦· 16m· 20 msgs· CSAT 96
    escalated
  • 6h ago07:29
    message
    Auto-translation
    ●Web· Saoirse
    delivered
  • 7h ago06:50
    conversation
    Refund request for invoice #1042
    WWhatsApp· Anya· 9m· 21 msgs
    resolved
  • 7h ago06:49
    provisioning
    Widget snippet generated
    ⚙Ops· Mary ✦
    completed
  • 7h ago06:44
    message
    Customer reply
    MMessenger· Saoirse
    delivered
  • 7h ago06:36
    conversation
    Address update needed
    WWhatsApp· Mary ✦· 11m· 4 msgs· CSAT 90
    escalated
  • 7h ago06:33
    conversation
    Account locked — password reset
    WWhatsApp· Mary ✦· 6m· 20 msgs· CSAT 83
    open
  • 7h ago06:06
    conversation
    Account locked — password reset
    EEmail· Saoirse· 16m· 16 msgs· CSAT 100
    resolved
  • 7h ago06:03
    conversation
    Payment failed retry
    ●Web· Mary ✦· 10m· 4 msgs
    escalated
  • 8h ago05:48
    billing
    Card updated
    $Billing· Saoirse· $1105
    paid
  • 8h ago05:44
    conversation
    Subscription cancellation
    ●Web· Mary ✦· 9m· 5 msgs
    resolved
  • 8h ago05:32
    conversation
    Discount code not working
    EEmail· Mary ✦· 17m· 15 msgs
    escalated
  • 8h ago05:32
    conversation
    Refund request for invoice #1042
    MMessenger· Anya· 4m· 7 msgs· CSAT 92
    escalated
  • 8h ago05:13
    conversation
    Bulk order quote
    MMessenger· Saoirse· 10m· 11 msgs· CSAT 93
    resolved
  • 8h ago05:02
    billing
    Plan upgraded
    $Billing· Anya· $1425
    pending
  • 8h ago05:01
    conversation
    Pickup window reschedule
    WWhatsApp· Anya· 10m· 8 msgs· CSAT 90
    resolved
  • 9h ago04:44
    provisioning
    Knowledge base re-indexed
    ⚙Ops· Anya
    completed
  • 10h ago03:45
    message
    Customer reply
    MMessenger· Saoirse
    delivered
  • 10h ago03:42
    api
    GET /v1/contacts
    {}API· Anya· 106ms
    200 OK
  • 10h ago03:39
    conversation
    Discount code not working
    ●Web· Mary ✦· 3m· 18 msgs· CSAT 90
    open
  • 11h ago02:17
    message
    Agent reply
    ●Web· Saoirse
    delivered
  • 12h ago01:42
    conversation
    Booking change for Friday
    EEmail· Anya· 5m· 20 msgs· CSAT 81
    resolved
  • 14h ago23:19
    conversation
    Subscription cancellation
    MMessenger· Mary ✦· 5m· 20 msgs· CSAT 86
    resolved